Refund policy

Return & Refund Policy

At FixWise Store, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or refund within 3 days of receiving your order.

1. Return Eligibility

To be eligible for a return:

  • You must contact us within 3 days of receiving your parcel.

  • The product must be unused and in its original condition.

  • The original packaging, accessories, and tags should be included where applicable.

  • The product must not be damaged due to misuse, accident, or improper handling.

  • Proof of purchase/order details may be required.

2. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 3 days.

Please send us:

  • Your order number

  • Clear pictures of the product

  • Pictures of the packaging

  • A brief description of the issue

After reviewing your request, we may offer a replacement or refund, depending on the situation.

3. Change of Mind

Returns due to a change of mind may only be accepted if the product is unused, unopened, and in its original condition. Return shipping charges may apply.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products

  • Products damaged due to misuse

  • Products without original packaging

  • Items that are missing parts or accessories

  • Products returned after the 3-day return period

5. Refunds

Once the returned product is received and inspected, we will inform you whether your refund has been approved.

Approved refunds will be processed through the available payment/refund method. Processing time may vary depending on the payment method or bank.

Shipping and delivery charges may not be refundable unless the product was damaged, defective, incorrect, or the issue was caused by us.

6. How to Request a Return

To request a return or refund, please contact our customer support with your:

Order Number + Name + Phone Number + Reason for Return + Product Pictures

Please contact us within 3 days of receiving your order.

7. Important Notice

Any return or refund request submitted after 3 days of receiving the order may not be accepted.

We reserve the right to reject a return if the product does not meet the conditions mentioned in this policy.

FixWise Store reserves the right to inspect the returned product before approving a replacement or refund.