Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or replacement according to the terms below.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Complete with all accessories, manuals, and included items

  • Not damaged due to misuse, negligence, or improper handling

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos/videos of the product

  • Photos of the packaging if it was damaged

After reviewing your request, we may offer a replacement or refund.

3. Non-Returnable Products

Some products may not be eligible for return, including:

  • Products that have been used or damaged by the customer

  • Products without original packaging

  • Products damaged due to misuse or improper handling

  • Clearance or final-sale products, where clearly stated

  • Personal-care or hygiene products that have been opened or used

4. Change of Mind

If you simply change your mind after receiving the product, a return may be accepted only if the product is unused, undamaged, and in its original condition.

Return shipping costs in such cases may be the customer's responsibility.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method where possible.

Refund processing and bank/payment-provider processing times may vary.

6. Replacement

If a product is defective, damaged during delivery, or the wrong item was sent, we may provide a replacement instead of a refund, depending on product availability.

If the replacement is unavailable, we may offer a refund.

7. Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect product, we will handle the return according to the circumstances.

For returns due to customer preference or change of mind, the customer may be responsible for return shipping costs.

8. How to Request a Return

To request a return or refund, please contact our customer support with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Please do not send a product back before receiving return instructions from us.

9. Refund Approval

We reserve the right to inspect returned products before approving a refund or replacement.

If the returned product does not meet the conditions stated in this policy, the return may be rejected.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact details provided on our website.

Thank you for shopping with us.